Andy Sackley Vice President, Customer Success
Turn/River’s approach of bringing tested playbooks to accelerate growth and create value is unique in the private equity space.
Continual improvement is a core tenant of everything I do. Turn/River’s tested playbooks are designed to enable our portfolio companies to learn, iterate, and improve. This in turn accelerates growth and creates value.
After graduating with a degree in geology and geography from the University of Gloucestershire, I worked as a project manager for an internet service provider. This role eventually led me to gain over 20 years of experience in SaaS B2B software. From leadership roles with smaller startups like Ambient.ai to larger companies like Salesforce, I gained valuable insight into running and operationalizing customer success, support, and services organizations that now inform my work at T/R.
At T/R, I’m responsible for driving revenue for our portfolio companies by focusing on customer success and services. I help our portfolio companies get closer to and better understand their customers to influence and drive growth.
As an operations nerd at heart, I take an overarching metrics-driven approach toward enabling growth. I guide and help our portfolio companies succeed using past experiences to solve issues or change directions before problems arise.
Outside of the office, I enjoy taking my dog Monty for walks, dabbling in long-exposure nighttime photography, or visiting wineries around Sonoma.